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Shipping & Returns

Here you will find rates and conditions for shipping, returns and exchanges on orders placed at mascheroniselleria.com.

Shipping

Italy

Express shipping with TNT, free on orders over €150. Below that the rate is a flat €20.

European Union

Express shipping with DHL at a flat rate of €45. Taxes and duties are already included in the final price.

United Kingdom

Express shipping with DHL at a flat rate of €45. Taxes and duties are already included in the final price.

Switzerland and Norway

Express shipping with DHL at a flat rate of €45. Taxes and duties are paid by the recipient.

United States and Canada

Express shipping with DHL at a flat rate of €100. Taxes and duties are paid by the recipient.

Asia, Oceania and the Middle East

Shipping with DHL at a flat rate of €200 to Australia, New Zealand, Japan, South Korea, China, Singapore, India, Indonesia, Thailand, Kazakhstan, Turkey, United Arab Emirates, Saudi Arabia, Qatar, New Caledonia and French Polynesia. Taxes and duties are paid by the recipient.

For countries not listed, write to us before ordering: we check times and costs with the courier.

Oversized items

Some large items ship to Italy only, at a dedicated rate of €180 shown at checkout.

Items with custom embroidery

Saddle pads, rugs and breeches embroidered to order ship up to 15 working days later than the times above, the time our workshop needs to complete the embroidery.

Returns

Right of withdrawal

Under Article 52 of the Italian Consumer Code you may withdraw from your purchase within 14 days of receiving the product. To do so, write to selleria@mascheroniselleria.com or fill in the withdrawal form: we register the return and send you the label to attach to the parcel.

Items with custom embroidery

Items with custom embroidery are made to the customer's specifications and, under Article 59, paragraph 1, letter c of the Italian Consumer Code, are excluded from the right of withdrawal: they cannot be returned or exchanged.

Return conditions

Products must be returned in the condition in which they arrived, with labels and tags intact. Damage, alterations or missing parts may reduce the refund.

Return costs

The cost of the return shipment is deducted from the refund, based on the country it is sent from:

  • Italy: €12
  • European Union: €20
  • Switzerland and Norway: €50
  • United Kingdom: €50
  • United States and Canada: €100
  • Asia, Oceania and the Middle East: €200

Refund times

The refund is issued within 14 days of our receiving the returned products.

Exchanges

To exchange a size or an item, write to selleria@mascheroniselleria.com with your order number, the product to exchange and the one you would like to receive. The new item ships as soon as we receive the returned one.

An exchange costs €12 within Italy. For other countries the cost equals the original shipping fee and is paid by the customer.

Customer service

For any question about an order, a shipment or a return, contact us at selleria@mascheroniselleria.com or on WhatsApp at +39 342 823 8962, Monday to Friday, 9:00 to 18:00.